Getting Started6 41-001387-05 REV03 – 07.2014Incomplete ConfigurationIf your phone displays an "Incomplete Config" message without any extension or user name at the end of the start upsequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configu-ration server is not complete or correct. Contact your System Administrator for assistance.No ServiceWhen the phone is not properly connected to the network, or the account has not been configured by the NetworkAdministrator, the "No Service" or "Network Disconnected" prompt appears on the display and the telephone status lightturns ON. The phone also displays the default time and date of 12:00am Jan. 1st, 2000. Check that the cables are tightlyconnected to the phone and to the wall jack. The phone should automatically detect when the connection is recon-nected and display the "Network Connected" prompt temporarily.If changes have been made to your phone settings, you may need to restart your phone. For more information onrestarting your phone, see “Restarting Your Phone” on page 38.For more information about connecting your phone, refer to the Aastra 6731i Installation Guide or check with your Sys-tem Administrator for assistance.
