41-001343-01 Rev 02, Release 3.2.2 5-99Call Forward ModeCall Forward (CFWD) on the IP phone allows incoming calls to be forwarded to anotherdestination. The phone sends the SIP message to the SIP proxy, which then forwards the call to theassigned destination.An Administrator or User can configure CFWD on the phone-side by setting a mode for the phoneto use (Account, Phone, or Custom). Once the mode is set, you can use the IP Phone UI to use theCFWD feature at Options->Call Forward or by pressing a configured Call Forward softkey/programmable key/extension module key.The following describes the behavior for each CFWD mode.• Account mode - The account mode allows you to configure CFWD on a per account basis.Pressing a configured CFWD key applies to the account in focus.• Phone mode - The Phone mode allows you to set the same CFWD configuration for allaccounts (All, Busy, and/or No Answer). When you configure the initial account, the phoneapplies the configuration to all other accounts. (In the Aastra Web UI, only the account youconfigured is enabled. All other accounts are grayed out but set to the same configuration.)Using the Aastra Web UI, if you make changes to that initial account, the changes apply to allaccounts on the phone.• Custom mode - The Custom mode allows you to configure CFWD for a specific account orall accounts. You can configure a specific mode (All, Busy, and/or No Answer) for eachaccount independently or all accounts. On the 3-line LCD phones, you can set all accounts toALL On or ALL Off. On the 8 and 11-Line LCD phones, you can set all accounts to All On,All Off, or copy the configuration for the account in focus to all other accounts using aCopytoAll softkey.The states you can set for Call Forward are All, Busy, No Answer. You can enable different callforwarding rules/modes independently (for example, you can set different phone numbers forBusy, All, and NoAns modes and then turn them on/off individually. The behavior of these states isdependent on the mode (account, phone, or custom) you configure on the phone.ReferenceFor more information about how Call Forwarding works and how you can use it on the IP Phones,see “Call Forwarding” on page 5-223.Note: If there is only one account configured on the phone, then themode setting is ignored and the phone behaves as if the mode was setto “Phone”.
