97Troubleshooting tipsThe TravelMate 505 series notebook computer incorporates an advanced designthat delivers onscreen error message reports to help you solve problems. Inaddition, this series of notebook computers ship with PC-Doctor, a powerfuldiagnostic tool, that helps you determine hardware configuration and clarifyhardware or software problems.• If the system reports an error message or an error symptom occurs, see “Errormessages” on page 95.• If you suspect the system has a problem, run PC-Doctor to diagnose it. Seethe following section.Using PC-DoctorBefore running the program, take note of the following actions you may need totake:1. Disconnect any external devices (PC card, external mouse, etc.).2. Open System Properties to make sure that the components you diagnose areenabled.To open the properties window for the system, click on Start, Settings,Control Panel, then double-click on System.3. Close all application programs (i.e., fax or communication programs) if youplan to diagnose the modem.To run PC-Doctor, simply double-click on the PC-Doctor icon located on theWindows desktop. You can also access PC-Doctor by clicking on Start,Programs, PC-Doctor, then click on the PC-Doctor program.If PC-Doctor does not report a system error, reinstall the software driver from theRecovery CD for the component you suspect has a problem. If you still haveproblems, you can access our online and Internet technical support services.Please see the following section for details.
