Frequently asked questions - 59Before performing a restore operation, please check the BIOS settings.1. Check to see if Acer disk-to-disk recovery is enabled or not.2. Make sure the D2D Recovery setting in Main is Enabled.3. Exit the BIOS utility and save changes. The system will reboot.For more information, see Restoring your computer on page 24.Requesting serviceInternational Travelers Warranty (ITW)Your computer is backed by an International Travelers Warranty(ITW) that gives you security and peace of mind when traveling. AnITW passport came with your computer and contains all you need toknow about the ITW program. A list of available, authorized servicecenters is in this handy booklet. Read this passport thoroughly.Always have your ITW passport on hand, especially when you travel,to receive the benefits from our support centers. Attach your proof-of-purchase to the ITW passport.If the country you are traveling in does not have an Acer-authorizedITW service site, you can still get in contact with our offices worldwide.Please visit www.acer.com.Before you callPlease have the following information available when you call Acer foronline service, and please be at your computer when you call. Withyour support, we can reduce the amount of time a call takes and helpsolve your problems efficiently. If there are error messages or beepsreported by your computer, write them down as they appear on thescreen (or the number and sequence in the case of beeps).You are required to provide the following information:Name:Address:Telephone number:Machine and model type:Serial number:Date of purchase:NoteTo access the BIOS utility, press <F2> when you see the Acer logo duringboot up.