Troubleshooting 4-2TroubleshootingThis chapter contains information about troubleshooting common problems associated with thetablet.General InformationThe following procedures are a guide for troubleshooting computer problems. The step by stepprocedures are designed to be performed as described.NOTE:• The diagnostic tests are intended to test only Acer products. Non-Acer products, prototypecards, or modified options can give false errors and invalid system responses.• Do not replace a non-defective FRU.1. Obtain as much detail as possible about the problem.2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or byrepeating the operation that led to the problem.3. Use Table 4-1 with the verified symptom(s) to determine the solution.4. If the issue is still not resolved, see Online Support Information on page 8-2.Table 4:1. Verified SymptomsSymptoms SeePower on Issues Figure 4:1. Power On Issues on page 4-3No Display Issues Figure 4:2. No Display Issues on page 4-4LCD Picture Failure Figure 4:3. LCD Picture Failure on page 4-6Internal Keyboard Failure Figure 4:4. Internal Keyboard Failure on page 4-7Touchpad Failure Figure 4:5. Touchpad Failure on page 4-8Internal Speaker Failure Figure 4:6. Internal Speaker Failure on page 4-9Internal Microphone Failure Figure 4:7. Internal Microphone Failure on page 4-11USB Failure Figure 4:8. USB Failure on page 4-12Wireless Function Failure Figure 4:9. Wireless/BT Function Failure on page 4-132-in-1 Card Function Failure Figure 4:10. 2-in-1 Card Function Failure on page 4-14Units Thermal Failure Figure 4:11. Unit Thermal Failure on page 4-15Cosmetic Failure Figure 4:12. Cosmetic Failure on page 4-16Other Functions Failure Page 4-17
