19TroubleshootingFor common problems, please consult the chart below.If these suggestions do not solve your problem, pleasecall Acesonic Customer Service at (626) 820-0645.No Sound• Inspect the KOD-1100 to confirm it is connected toaudio equipment and that the audio equipment or TVis connected to the player.• Check that volume levels on TVs and audio equip-ment are audible.• Check the cables connecting the player to audioequipment or TV.No Picture• Check connections between TV and KOD-1100.• Check the TV to see if its on the correct input orchannel to view the player.Distorted Sound• Check connections on the KOD-1100 and audioequipment or television.• Check input and volume settings on the audioequipment or television.Distorted Picture• Check connections between TV and KOD-1100.• Check the TV to see if its on the correct input orchannel to view the player.• Select one video output — RCA Video – and in-spect the video cord.Selected Song Won’t Play in Hard Disk Drive Mode• Confirm the song is on the hard disk drive and thatit hasn’t been deleted.No Power• Check to see that the AC power cord is plugged intothe wall and the player.No Microphone Volume• Check microphone connection.• Check microphone power.• Set microphone volume on the front panel.• Set microphone volume on the remote control.Remote Won’t Work• Ensure there’s a clear path between the KOD-1100 and the remote control.• Replace batteries.• Try the remote out close to the player, pointingdirectly at the sensor.KOD-1100 Boots Up to a Blue Screen• There may be possible hard drive damage or data-base corruption. Call Acesonic customer service at(626) 820-0645.PC software & Firmware updated• For a latest PC software & the unit’s firmwareupdated, please visit http://www.acesonic.com/.