Advatek Lights PIXLITE 16 User Manual
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19PixLite 16 Older Revs User Manual V1.7 © 2015 Advatek Lights Pty Ltd8.3 - Other IssuesIf the device fails to perform as expected, please check the LED codes as per section 8.1. For thelatest more specific troubleshooting information and other help, you should refer to our onlineknowledgebase here: http://www.advateklights.com/support/kbIf you can’t resolve your problem with the help of our knowledgebase, you can open a support tickethere for assistance: http://www.advateklights.com/supportYou can also send an e-mail to support@advateklights.com and a ticket will be automatically createdfor you. If you create your ticket through the website you will have the ability to login and managepast and existing tickets.8.4 – Reset To Factory DefaultsTo reset the controller to its factory default settings do the following:1. Hold down the “Factory IP” button AND the “Bootloader” buttons together before applyingpower.2. Power up the board.3. Wait for both LEDs to flash together.4. Release both buttons.5. Power cycle (turn power off, wait 5 seconds then turn it on again).8.5 - Warranty and ServiceIf you require support or warranty, please refer to section 8.3 for information on creating a supportticket. For warranty cases the support staff will usually require you to perform some troubleshootingsteps first. If we cannot solve your problem remotely we will issue you with an RMA number throughthe support ticket system. You may then either return the device to a local distributor or return it tous directly for warranty services.The PixLite 16 control board is supplied with a 12 month warranty. |
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