AXIS M11 SeriesTroubleshooting• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate andbandwidth.Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure thatstreams are identical.• Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.• Heavy network utilization due to poor infrastructure affects the bandwidth.• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate andthe general performance.Need more help?Useful links• How to assign an IP address and access your deviceContact supportContact support at axis.com/support.19