40 AXIS 210/211 - TroubleshootingEmergency Recovery ProcedureIf power or the network connection to the AXIS 210/211 is lost during the upgrade, theprocess will fail and the unit will become unresponsive. A flashing red Status LEDindicates a failed upgrade. To recover the unit, follow the steps below. The serial number isfound on the underside label on the product casing.1. Unix/Linux - From the command line, type the following:arp -s tempping -s 408 Windows - From a command/DOS prompt, type the following:arp -s ping -l 408 -t 2. If the unit does not reply within a few seconds, restart it and wait for a reply. PressCTRL+C to stop Ping.3. Open a browser and type in the AXIS 210/211’s IP address. In the page that appears,use the Browse button to select the upgrade file to use, e.g. axis210.bin or axis211.bin.Then click the Load button to restart the upgrade process.4. After the upgrade has completed (1-10 minutes), the unit will automatically restart andshow a steady green on the Power and Status LED:s and flashing green or amber onthe Network LED.5. Repeat the ARP and Ping commands as described above.6. Open a new browser and enter the unit's IP address.7. Reconfigure your settings.If the emergency recovery procedure does not get the AXIS 210/211 up and running again,please contact Axis support at www.axis.com/techsup/Axis SupportIf you contact Axis support, please help us to help you solve your problems, by providingthe server report, the log file and a brief description of the problem.Server Report - go to Setup > System Options > Support Overview. The server reportcontains important information about the server and its software, as well as a list of thecurrent parameters.The Log file is available from Setup > System Options > Logs & Reports. The Log filerecords events in the unit since the last system restart and can be a useful diagnostic toolwhen troubleshooting.
