65AXIS 210A/211A - Troubleshooting1. Unix/Linux - From the command line, type the following:arp -s tempping -s 408 Windows - From a command/DOS prompt, type the following:arp -s ping -l 408 -t 2. If the unit does not reply within a few seconds, restart it and wait for a reply.Press CTRL+C to stop Ping.3. Open a browser and type in the camera’s IP address. In the page that appears, usethe Browse button to select the upgrade file to use, e.g. axis210.bin oraxis211.bin. Then click the Load button to restart the upgrade process.4. After the upgrade has completed (1-10 minutes), the unit automatically restartsand shows a steady green on the Power and Status LEDs and flashing green oramber on the Network LED.5. Referring to the installation guide, reinstall the camera.If the emergency recovery procedure does not get the camera up and running again, pleasecontact Axis support at www.axis.com/techsup/Axis SupportIf you contact Axis support, please help us to help you solve your problems, by providingthe server report, the log file and a brief description of the problem.Server Report - go to Setup > System Options > Support Overview. The server reportcontains important information about the server and its software, as well as a list of thecurrent parameters.The Log file is available from Setup > System Options > Logs & Reports. The Log filerecords events in the unit since the last system restart and can be a useful diagnostic toolwhen troubleshooting.
