Axis 231D User Manual

Also see for 231D: Product instructions User manual Connection guide User manual Installation guide

36 AXIS 231D/232D - TroubleshootingFor additional assistance, please contact your reseller or check the product’s support pageson the Axis Website at http://www.axis.com/techsupInstallation of additional ActiveXcomponent restricted or prohib-itedConfigure yourAXIS 231D/232D to use a Java applet for updating the images underLive View Config | Layout | Default Viewer for Internet Explorer. See help files for more infor-mation.Video Image ProblemsImage too dark or too light. See the help files on Video & Image SettingsProblems uploading own files There is only limited space available for the upload of your own files. Try deleting one or moreexisting files, to free up space.Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try loweringthe frame rate or the upload period.Slow image update Configuring, e.g. pre-buffers, hi-res images, high frame rate etc will reduce the performance ofthe AXIS 231D/232D.Slow performance Slow performance may be caused by e.g. heavy network traffic, many users with access to unit,low performing client, use of features such as Event handling., Image rotation.Bad snapshot imagesDisplay incorrectly configured onyour workstationIn Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.Using only 16 or 256 colors on your display will produce dithering artifacts in the image.Unexpected PTZ behaviorProblem with hardware Go to System Options | Maintenance | Dome Status and click Test to test the camera anddome mechanics for errors. Contact Axis Customer Services if you receive an error message asthe result of this test.