Axis Camera Station User Manual

Also see for Camera Station: Installation guide Quick installation guide User manual User manual User manual

61AXIS Camera Station - TroubleshootingThe Graphics card driver is more than3/12 months old. (cont)In Windows Vista1. Select Start2. Enter dxdiag in the Start Search field3. If a prompt appears for the Diagnostic Tool, click Yes4. Select the Display tab. The name of the Graphics card appears under DeviceTo download the latest driver you need to visit the graphics card manufacturer's website. Some of the more common ones are• nVidia - www.nvidia.com• ATI - www.ati.com• S3 - http://www.s3graphics.comTo upgrade the graphics card drivers on your computer:1. Download the driver from the manufacturers web site to your hard drive2. Make sure that there are no other programs running on your computer.3. Uninstall the existing drivers4. Run the installer and follow the wizard to install necessary files5. Reboot to activate the changeLive ViewNo image from camera Proper decoders must be installed for MPEG-4 and H.264 video formats. In licensedmode, click on the link provided where the camera’s Live View should be to launch theinstallation of codecs. In AXIS Camera Station One or Demo mode, download the propercodecs from the camera’s Live View page.Repeated error message "Media Failed" Try reducing the load to the CPU by modifying the Live View Settings for each cameraunder Configuration. Reduce the resolution, increase the compression setting andlower the frame rate.Check that your computer is not running low on memory.Logon/connecting to serverUser is not authorized to login onserver!• Check that the user name and password are valid• Check that the user has access rights to AXIS Camera Station Server• If AXIS Camera Station client is running on Microsoft Vista and the user has notbeen added to the server, but is a member of the local administrators group onthe server, the client can be started by right-clicking on the shortcut andselecting Run As Administrator. To avoid this, make sure that the user is addedto AXIS Camera Station server using the User Permissions dialogAXIS Camera Station Server was unableto verify message security. Please makesure server and client UTC times arereasonably synchronizedThe clocks in AXIS Camera Station server and client are not synchronized. Adjust theclock in either the server or client so that they have the same date and time properties.For more information on setting up time in your computer consult the Window’s helpfiles.Connection refused, server is notaccepting any connections.Check that a NAT/firewall is not blocking a connection to the serverNo connection, unable to locate server. • Check the address and port of the AXIS Camera Station server is correct.• Check that a NAT/firewall is not blocking a connection to the server• Check that the server is running. One way is to click on the AXIS Camera Sta-tion Server icon in the system tray. Check the Server Status at the bottom ofAXIS Camera Station Service Control. If status Shows "Stopped", click Start.Failed to connect to server! • Verify that the computer the server and client are installed on is up to date andhas the latest service packs/patches from Microsoft• Verify that the network is correctly installed and configured on the server andclient computer(s)• Verify that no NAT/firewalls are blocking connection between AXIS CameraStation client and serverMenu itemsI can't see the configuration menu You do not have administrator privileges. Menu items are hidden from users that arenot granted access under User Permissions.

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