Axis M11 Series User Manual

Also see for M11 Network Camera Series: User manual User manual User manual User manual Installation guide

AXIS M11 Network Camera SeriesTroubleshootingTroubleshootingIf you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.Reset to factory default settingsImportantReset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, tothe factory default values.To reset the product to the factory default settings:1. Disconnect power from the product.2. Press and hold the control button while reconnecting power. See Product overview on page 4 .3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.4. Release the control button. The process is complete when the status LED indicator turns green. The product has been resetto the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90.5. Use the installation and management software tools to assign an IP address, set the password, and access the video stream.The installation and management software tools are available from the support pages on axis.com/support.It is also possible to reset parameters to factory default through the web interface. Go to Settings > System > Maintenance andclick Default.Firmware optionsAxis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on theactive track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform withperiodic releases focused mainly on bug fixes and security updates.Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end systemofferings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latestactive track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affectingany existing integrations. For more detailed information about Axis product firmware strategy, go to axis.com/support/firmware.Check the current firmwareFirmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting aproblem should be to check the current firmware version. The latest version may contain a correction that fixes your particularproblem.To check the current firmware:1. Go to the product’s webpage.2. Click on the help menu .3. Click About.21