AXIS M3024–LVE Network CameraTroubleshootingarp -s address> number> tempping -l 408 address>In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt asan administrator):arp -s address> number>ping -l 408 -t address>2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.3. Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgradefile to use. Then click Load to restart the upgrade process.4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on theStatus indicator.5. Reinstall the product, referring to the Installation Guide.If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/Symptoms, Possible Causes and Remedial ActionsProblems setting the IP addressWhen using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has beenapplied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP AddressUsing ARP/Ping, on page 39.The product is located on adifferent subnetIf the IP address intended for the product and the IP address of the computer used to access theproduct are located on different subnets, you will not be able to set the IP address. Contact yournetwork administrator to obtain an IP address.The IP address is being usedby another deviceDisconnect the Axis product from the network. Run the Ping command (in a Command/DOSwindow, type ping and the IP address of the product):• If you receive: Reply from address>: bytes=32; time=10...this means that the IP address may already be in use by another device on the network.Obtain a new IP address from the network administrator and reinstall the product.• If you receive: Request timed out, this means that the IP address is availablefor use with the Axis product. Check all cabling and reinstall the product.Possible IP address conflictwith another device on thesame subnet.The static IP address in the Axis product is used before the DHCP server sets a dynamic address.This means that if the same default static IP address is also used by another device, there maybe problems accessing the product.The product cannot be accessed from a browserCannot log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attemptingto log in. You may need to manually type http or https in the browser’s address field.If the password for the user root is lost, the product must be reset to the factory default settings.See Reset to Factory Default Settings, on page 47.49
