Axis M3064-V User Manual

Also see for M30 Series: User manual Installation guide User manual Installation guide User manual

AXIS M30 Network Camera SeriesTroubleshootingThe device cannot be accessed from a browserCannot log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attemptingto log in. You may need to manually type http or https in the browser’s address field.If the password for the user root is lost, the device must be reset to the factory default settings.See Reset to factory default settings on page 22.The IP address has beenchanged by DHCPIP addresses obtained from a DHCP server are dynamic and may change. If the IP address has beenchanged, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identifythe device using its model or serial number, or by the DNS name (if the name has been configured).If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.Certificate error when usingIEEE 802.1XFor authentication to work properly, the date and time settings in the Axis device must besynchronized with an NTP server. Go to Settings > System > Date and time.The device is accessible locally but not externallyTo access the device externally, we recommend using one of the following applications for Windows®:• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.For instructions and download, go to axis.com/vms.Problems with streamingMulticast H.264 onlyaccessible by local clientsCheck if your router supports multicasting, or if the router settings between the client and thedevice need to be configured. The TTL (Time To Live) value may need to be increased.No multicast H.264displayed in the clientCheck with your network administrator that the multicast addresses used by the Axis deviceare valid for your network.Check with your network administrator to see if there is a firewall preventing viewing.Poor rendering of H.264imagesEnsure that your graphics card is using the latest driver. The latest drivers can usually bedownloaded from the manufacturer’s website.Color saturation is differentin H.264 and Motion JPEGModify the settings for your graphics adapter. Go to the adapter’s documentation for moreinformation.Lower frame rate thanexpected• See Performance considerations on page 25.• Reduce the number of applications running on the client computer.• Limit the number of simultaneous viewers.• Check with the network administrator that there is enough bandwidth available.• Lower the image resolution.• Log in to the device’s webpage and set a capture mode that prioritizes frame rate.Changing the capture mode to prioritize frame rate might lower the maximumresolution depending on the device used and capture modes available.• The maximum frames per second is dependent on the utility frequency (60/50 Hz)of the Axis device.Can't select H.265 encodingin live viewWeb browsers do not support H.265 decoding. Use a video management system or applicationsupporting H.265 decoding.24