AXIS T8123-E/T8124-E Installation Guide Page 9ENGLISHTroubleshootingWarrantyFor information about Axis product warranty and thereto related information, seewww.axis.com/warrantySymptom Corrective StepsAXIS T8123-E/T8124-E doesnot power up1. Verify a reliable power cord is used.2. Verify voltage at the power inlet is between 100-240 V AC.3. Remove and reapply power and check the indicators on the powered deviceduring power up sequence.A port indicatoron the powereddevice is not litand the devicedoes not operate1. Verify the Midspan detects a device.2. Verify that the device is designed for PoE operation3. Verify you are using a standard Category 5/5e/6, straight-wired cable, withfour pairs.4. If an external power splitter is in use, replace it with a known good splitter5. Ensure input Ethernet cable is connected to the DATA IN port.6. Verify that the device is connected to the DATA PWR OUT port.7. Try to reconnect the same powered device into a different Midspan. If itworks, there is probably a faulty port or RJ45 connection.8. Verify there is no short over any of the twisted pair cables or over theRJ45 connectors.The end deviceoperates, butthere is no datalink1. Verify the port indicator on the powered device is continuously lit.2. If an external power splitter is in use, replace it with a known-good splitter.3. Verify that for this link, you are using standard UTP/FTP Category 5 straight(non-crossover) cabling, with all four pairs.4. Verify Ethernet cable length is less than 100 meters from Ethernet source toload/remote terminal.5. Try to reconnect the same powered device into a different Midspan. If itworks, there is probably a faulty port or RJ45 connection.