AXIS T8705 Video DecoderTroubleshootingTechnical issues, clues and solutionsIf you can’t find what you’re looking for here, try the troubleshooting section at axis.com/supportProblems upgrading the firmwareFirmware upgrade failure If the firmware upgrade fails, the product reloads the previous firmware. The most common reasonis that the wrong firmware file has been uploaded. Check that the name of the firmware filecorresponds to your product and try again.Problems setting the IP addressThe product is located on adifferent subnetIf the IP address intended for the product and the IP address of the computer used to access theproduct are located on different subnets, you cannot set the IP address. Contact your networkadministrator to obtain an IP address.The IP address is being usedby another deviceDisconnect the Axis product from the network. Run the ping command (in a Command/DOSwindow, type ping and the IP address of the product):• If you receive: Reply from address>: bytes=32; time=10...this means that the IP address may already be in use by another device on the network.Obtain a new IP address from the network administrator and reinstall the product.• If you receive: Request timed out, this means that the IP address is availablefor use with the Axis product. Check all cabling and reinstall the product.Possible IP address conflictwith another device on thesame subnetThe static IP address in the Axis product is used before the DHCP server sets a dynamic address.This means that if the same default static IP address is also used by another device, there maybe problems accessing the product.The product cannot be accessed from a browserCannot log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attemptingto log in. You may need to manually type http or https in the browser’s address field.If the password for the user root is lost, the product must be reset to the factory default settings.See .The IP address has beenchanged by DHCPIP addresses obtained from a DHCP server are dynamic and may change. If the IP address hasbeen changed, use AXIS IP Utility or AXIS Camera Management to locate the product on thenetwork. Identify the product using its model or serial number, or by the DNS name (if the namehas been configured).If required, a static IP address can be assigned manually. For instructions, go to axis.com/supportThe product is accessible locally but not externallyRouter configuration Check that your router allows incoming data traffic to the Axis product. The router must supportUPnP®.Firewall protection Check the Internet firewall with your network administrator.9
