Aztech MSP2950(W) Troubleshooting Manual
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Page 1 of 3Troubleshooting Guide(You may print out the entire section for your easy reference)Q1: This modem is set to V.90, but why am I getting slow connections to myISP?A1: The majority of telephone lines and ISPs are already supporting V.90connections. However, like all data connection, the connection is sensitive tothe amount of noise present in the phone line.Hence, only very “clean” phone line can get high connection rate orthroughput. You may want to check with your telephone provider.Q2: The modem hangs up when an incoming call is received. Why?A2: Disable the Call Waiting function for the Online Service, Internet Connectionand/or communications software you are using.Q3: When I tried to dial out, the system gave me an error message “No DialTone”. Why?A3: Check your Telephone Cable connection. If necessary, plug out the TelephoneCable and reconnect the cable.To check if it is due to a faulty telephone extension cable that you are using,connect the cable to a Telephone set. Listen to the handset dial tone. If there isno dial tone, there is most probably some problem with your telephoneextension cable.Q4: There are incomprehensible characters appearing on the screen. Why?A4: The data, parity and stop bit settings are incorrect. Try using the default valuesor check with your ISP.Q5: My system does not detect the modem card when I boot up for the firsttime. Why?A5: Make sure that your card is fully inserted into the PCI-Bus slot. However, ifyou are sure that the card has been properly installed, do the following:For Windows® 98 / 98 SE / Windows® ME1. From your Windows desktop, right-click on My Computer icon and clickProperties.2. Click on the Device Manager tab. |
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