Chapter 1: Introduction7F06-02 FDDI SmartSwitch Interface Module User’s Guide 1-51.5 GETTING HELPIf you need additional support related to this device, or if you have anyquestions, comments, or suggestions concerning this manual, contact theCabletron Systems Global Call Center:Before calling the Cabletron Systems Global Call Center, have thefollowing information ready:• Your Cabletron Systems service contract number• A description of the failure• A description of any action(s) already taken to resolve the problem(e.g., changing mode switches, rebooting the unit, etc.)• The serial and revision numbers of all involved Cabletron Systemsproducts in the network• A description of your network environment (layout, cable type, etc.)• Network load and frame size at the time of trouble (if known)• The device history (i.e., have you returned the device before, is this arecurring problem, etc.)• Any previous Return Material Authorization (RMA) numbersPhone (603) 332-9400Internet mail support@ctron.comFTP ctron.com (134.141.197.25)Login anonymousPassword your email addressBBS (603) 335-3358Modem setting 8N1: 8 data bits, No parity, 1 stop bitFor additional information about Cabletron Systems or ourproducts, visit our World Wide Web site:http://www.cabletron.com/For technical support, select:Service and Support.