Canon Image Prograf PRO-2000 Setup Manual

141 Access the Canon website by any of the following methods.• Enter the URL• Scan the QR code* A special app is needed in order to scan the QR code.2 Click or tap Read Online Manual.Perform the remaining operations by following the instructions on thescreen to display the Online Manual.Online Manual that describes how to use the printer in detail is published on the Web. Access it using the following procedure as needed.Error messages may appear on the touch screen of the operation panel when setting up printer. If so, it may not indicate a problem with the printer, and the issue may beeasily resolved. Common messages and the causes are listed here with corrective actions. For details on other messages, refer to the Online Manual.Message Cause Corrective ActionThe ink tank is not installed.Install the ink tank properly.There is no ink tank loaded. Load or reload the ink tank.(Refer to step 1 on p.6 to step 10 on p.7)The ink tank is not firmly installed all the way in.Print head cannot be recognized correctly.Open the top cover and install the correctprint head.The print head is not installed. Install the print head.(Refer to steps 1-9 on p.8)Electrical contact failure in the print head. Remove the print head, make sure that no debris is adhered to thecontacts on the print head and the carriage, and then reinstall theprint head.The paper is loaded askew.Lift the release lever and reload the paper.The paper may not be aligned with the paper alignmentline.Reload the paper so that the edge of the paper is aligned with thepaper alignment line. (Refer to steps 2-6 on p.9)Unsupported paper size.Lift the release lever and replace the paper.The roll paper is fed even though cut sheet remainsselected as the paper source.Release the release lever and reload the paper. Tap the papersettings display area from the home screen, then (roll papericon), then Replace paper, and feed the roll paper again. Fordetails, refer to "Removing the Upper Roll from the Printer" and"Loading the Upper Roll on the Printer" in the Online Manual.Hardware error ECxx-xxxx(x represents a letter or number)Printer error has occurred.Turn the device off, wait a while, and thenturn it on again.The belt stopper or the tape inside the top cover has notbeen removed.Turn off the power, open the top cover, and remove the tape andthe belt stopper, then turn the power on.You may have encountered an error that cannot beresolved.Turn off the printer and wait at least 3 seconds before restoring thepower.If the message appears again, write down the error code andmessage, turn off the printer, and contact your Canon dealer forassistance.Error Ecxxx-xxxx(x represents a letter or number)Printer error has occurred.See the manual and contact the servicecenter.You may have encountered an error that cannot beresolved.Write down the error code and message, turn off the printer, andcontact your Canon dealer for assistance.How to Display the Online ManualsResponding to Messages

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