Canon LBP6670dn Series Service Manual

55 5-415-41Trouble Shooting > Updater > Overview > Error MessagesTrouble Shooting > Updater > Overview > Error MessagesNo. Messages Timing of display Cause Remedy12 An error occurred. Check the UpdateFirmware screen.UGW linkage (mainscreen)eRDS sent an order but Updater failed to connectto server.Conduct a communication test to analyze the cause of the error. After solving the cause,resend the order from the eRDS.If it recurs, obtain the log etc. (Refer to "System Management Operations" under “VersionUpgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contactSupport Div. of the sales company.Delivery server stopped. Contact the sales company's Support Department.After confirming restoration of the delivery server, re-execute the job.If it recurs, obtain the log etc. (Refer to "System Management Operations" under “VersionUpgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contactSupport Div. of the sales company.Scheduled date and time acquired from the deliveryserver was before current time (15 or more min hadpassed.)Do the delivery setting from UGW again.If it recurs, obtain the log etc. (Refer to "System Management Operations" under “VersionUpgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contactSupport Div. of the sales company.Scheduled data and time acquired from the deliveryserver did not exist.Do the delivery setting from UGW again.If it recurs, obtain the log etc. (Refer to "System Management Operations" under “VersionUpgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contactSupport Div. of the sales company.Immediate download(main screen)At the time of immediate download, turned OFF andthen ON the power of device main body.Re-execute the job.If it recurs, obtain the log etc. (Refer to "System Management Operations" under “VersionUpgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contactSupport Div. of the sales company.Manual update (mainscreen)Automatic update (mainscreen)Updated version was different from the orderedversion.Re-execute the job.If it recurs, obtain the log etc. (Refer to "System Management Operations" under “VersionUpgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contactSupport Div. of the sales company.After the update, failed to connect to the deliveryserver.Check the network environment and re-execute the job.If it recurs, obtain the log etc. (Refer to "System Management Operations" under “VersionUpgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contactSupport Div. of the sales company.After the update, delivery server stopped. Contact the sales company's Support Department. After confirming restoration of thedelivery server, re-execute the job.If it recurs, obtain the log etc. (Refer to "System Management Operations" under “VersionUpgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contactSupport Div. of the sales company.After the update, the network cable wasdisconnected.Re-connect the network cable and re-execute the job.If it recurs, obtain the log etc. (Refer to "System Management Operations" under “VersionUpgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contactSupport Div. of the sales company.After the update, server returned an error. Obtain the log etc. (Refer to "System Management Operations" under “VersionUpgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contactSupport Div. of the sales company.After the update, an internal error occurred. If it recurs, obtain the log etc. (Refer to "System Management Operations" under “VersionUpgrade”of "Updater" in Chapter 6 “Troubleshooting” of this manual.) and contactSupport Div. of the sales company.