98 Additional InformationTrouble?TroubleshootingIf you have a problem with your camcorder, refer to this section.Sometimes what you think is a malfunction of the camcorder mayhave the simplest of solutions - please read the “CHECK THIS FIRST”box before going on to the more detailed problems and solutions.Consult your dealer or a Canon Service Center if the problem persists.CHECK THIS FIRSTPower sourceThe camcorder will not turn on or it turns off by itself.- The battery pack is exhausted. Replace or charge the battery pack.- Remove the battery pack and reattach it correctly.Cannot charge the battery pack.- Make sure the camcorder is off so charging can start.- The temperature of the battery pack is outside the charging range. If the battery pack’s tem-perature is below 0 °C, warm it before charging it; if it is above 40 °C, let the battery packcool down before charging it.- Charge the battery pack in temperatures between 0 °C and 40 °C.- The battery pack is faulty. Replace the battery pack.- The camcorder cannot communicate with the battery pack attached. Such battery packscannot be charged using this camcorder.A noise can be heard from the compact power adapter.- A faint sound can be heard while the compact power adapter is connected to a power outlet.This is not a malfunction.Power supply• Is the battery charged? Is the compact power adapter correctly con-nected to the camcorder? ( 15)Recording• Did you turn the camcorder on and correctly set it to recordingmode? ( 21) If you are recording on a memory card, is one cor-rectly inserted into the camcoder? ( 30)Playback• Did you turn the camcorder on and correctly set it to playbackmode? ( 39, 70) If you are playing back recordings from a memorycard, is one correctly inserted into the camcorder? ( 30) Does itcontain any recordings?COPY