When a Problem Cannot Be Solved1469-09SIf a problem cannot be resolved, contact the following:Do not disassemble or repair the machine yourselfIf you disassemble or repair the machine yourself, it may not be covered by warranty.Customer Support (U.S.A.)If you cannot solve a problem by referring to the information in this chapter, contact the Canon Customer CareCenter at 1-800-OK-CANON, Monday through Friday, between 8:00 A.M. and 8:00 P.M. EST. On-line support isavailable 24 hours a day at http://www.canontechsupport.com.Customer Support (Canada)Canon Canada Inc., offers a full range of customer technical support options*:● To perform step-by-step troubleshooting, send an e-mail to technical support, download drivers or supportdocuments, or view answers to frequently asked questions, visit http://www.canon.ca/.● Free live technical support is available from 9 A.M. to 8 P.M. EST, Monday through Friday (excluding holidays),for products still under warranty 1-800-OK-CANON.● To find the location of the authorized service facility nearest you, visit http://www.canon.ca/ or call 1-800-OK-CANON.● If the problem cannot be corrected via these technical support options, repair options are available from thetechnical support personnel via the Web site at http://www.canon.ca/.* Available support options are subject to change without notice.◼ When Contacting CanonWhen contacting us, have the following information ready:● Product name (MF249dw / MF247dw / MF236n)● Dealer where you purchased the machine● Details about your problem (such as what you did and what happened as a result)● Serial number (eight alphanumeric characters long, found on the label on the back side of the machine)MF249dw / MF247dw MF236nTroubleshooting587
