the document can be printed normally on the printer.If the document cannot be printed, refer to the on-screen manual (operating instructions) that comeswith the printer.• Check that the file attached to the e-mail is a Adobe PDF file or an JPEG file.• Check whether the e-mail address of the send destination is correct.To check the printer address, perform one of the following operations from the operation panel of thismachine:◦ From the operation panel of this machine, display the home window and select Setup ->Web service setup -> Web service connection setup -> Print from E-mail setup ->Check address for printing.◦ From the operation panel of this machine, select Web service -> Web servicesetup -> Cloud settings -> Print from E-mail setup -> Check address for printing.• Check that the user's e-mail address for using this service is registered.If you want to check the error details, the printer owner have to access the login URL (https://pr.mp.c-ij.com/po).• In the Print Status screen, click Go to Print History Screen and check the history of jobs that weresent. You can check the error details.If you want to check the error details, the printer owner have to access the login URL (https://pr.mp.c-ij.com/po).Note• For a wireless LAN connection, after the printer is turned on, it may take a few minutes beforecommunication becomes possible. Confirm that your printer is connected to the wireless LAN, andthen try printing.If You Cannot Register to the Service or Delete the ServiceIf You Cannot Register to the Service• If the printer operation panel display the message "Failed to register with "Print from E-mail".", theregistration to Print from E-mail may not have been completed in time. Select OK to release theerror, and start over again from the beginning.• Check that the firmware version of the printer has been updated.If You Do Not Receive the URL to Complete the Registration by E-mail• An incorrect e-mail address may have been entered. Wait about 30 minutes, and operate the printeroperation panel to print the printer registration URL and PIN code. Then re-register from thebeginning.If You Cannot Delete the Service• If the printer operation panel display the message "Failed to connect to "Print from E-mail". Only theinformation on the printer was deleted." is displayed, it could be that the registration information on theservice could not be deleted even though the Print from E-mail information stored on this machinewas deleted.Select OK to release the error, and then access the service's login URL (https://pr.mp.c-ij.com/po) todelete the registration information.82
