Table ofContentsChapter 1What isImageBrowser?Chapter 2Downloading andPrinting ImagesChapter 3What You Can Do witha Camera ConnectedChapter 4Viewing ImagesChapter 5Organizing ImagesChapter 6Using SupplementaryFeatures Appendices IndexImageBrowser Software User Guide 131 Back NextThis section explains solutions to software problems. See the userguides for your camera for solutions to camera or wireless connectionproblems.Troubleshooting■ Check the Connection between the Camera and theComputerCheck to ensure that the camera and computer are correctlyconnected by the interface cable. See your Camera User Guidefor connection methods.■ Check the CameraConfirm that the camera is on and in the correct mode totransfer data. See your Camera User Guide since the methodsfor setting the camera and computer to the communicationmode vary between camera models.■ Check the BatteryYou are recommended to use a household power source (ACadapter) for the camera when connecting it to the computer. Ifthe camera is running on batteries, ensure they are fullycharged.How to Get HelpImageBrowser comes with a Help file. Use it when you want tolearn how to do an operation, or when you want to knowabout the features of the application. You can access Help byclicking [ImageBrowser Help] on the [Help] menu.Camera is not detected or recognized• The “Camera not detected” message or a similar messagedisplayed when you attempted to download images from thecamera.• Camera Control Window will not open despite setting anyone of the following settings, even when the camera isconnected to the computer with the interface cable and is setto the data transfer mode.– Click the [File] menu in the Camera Control Window andplace a check mark beside [Start When a Camera isConnected].– In Image Capture’s [Preferences] menu, specify[CameraWindow] in the [Application to open when acamera is connected] section.When ImageBrowser does not start even though you haveenabled communication, or when you try to import imagesfrom the camera and the “Camera not detected” message or asimilar message appears, check the following, in that order.■ Check Your ComputerConfirm that your computer satisfies the following conditions.Computers not meeting these conditions are not supported.• Macintosh computer equipped with USB ports as standardequipment• Mac OS X 10.2-10.4 (preinstalled)