39TroubleshootingIf the printer does not seem to be working properly, run through the checksbelow to see if you can identify and correct the problem. If you are not able tosolve the problem, please call your dealer or contact a Canon CustomerSupport help desk for assistance.Problem Cause SolutionThe printer has no power. The compact power adapter orpower cord is not correctlyconnected.Be sure that the compact poweradapter and power cord areconnected correctly. Be sure thatthe power cord is plugged into astandard power outlet.The printer’s indicator is blinkingred.There is a malfunction in theprinter.Turn the printer’s power off andturn it on again.The (PictBridge)/ (CanonDirect Print) icon does not displayin the upper left corner of the LCDmonitor.The cable is not correctlyconnected.Connect the cable correctly.(p. 29)The printer’s power is off. Turn the printer’s power on.(p. 29)Your camera’s firmware isincompatible with this printer.Please check the Canon BeBitwebsite or your regional Canonwebsite.The printer is connected to acomputer and printing is inprogress.Wait until the print outputted bythe computer is complete.The printer does not print. The printer is not correctlyconnected to the camera.Connect the cable correctly.(p. 29)If the connection is correct, theor icon will appear on thecamera’s LCD monitor.The camera’s batteries aredepleted.Replace with fully chargedbatteries, or plug the camera intoa power outlet (using thecamera’s optional compact poweradapter).The ink cassette is not loadedcorrectly.Load the ink cassette correctly.(p. 25)Too much slack in the inkcassette’s ink sheet.Take up the slack. (p. 25)The paper cassette is not pushedall the way in.Load the paper cassette correctly.(p. 28)The printer has overheated. Wait for the printer to cool down.Printing stopped midway. The printer is not correctlyconnected to the camera.Connect the cable correctly.(p. 29)