Additional Information 159Trouble?TroubleshootingIf you have a problem with your camcorder, refer to this section. Some-times what you think is a malfunction of the camcorder may have thesimplest of solutions - please read the “CHECK THIS FIRST” boxbefore going on to the more detailed problems and solutions. Consultyour dealer or a Canon Service Center if the problem persists.CHECK THIS FIRSTPower sourceThe camcorder will not turn on or it turns off by itself.- The battery pack is exhausted. Replace or charge the battery pack.- Remove the battery pack and reattach it correctly.Cannot charge the battery pack.- Make sure the camcorder is off so charging can start.- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C(32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and trycharging it again.- Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and104 °F).- The battery pack is faulty. Replace the battery pack.- The camcorder cannot communicate with the battery pack attached. Battery packs not rec-ommended by Canon for use with this camcorder cannot be charged using this camcorder.- If you are using a battery pack recommended by Canon for use with this camcorder, theremay be a problem with the camcorder or battery pack. Consult a Canon Service Center.Power supply• Is the battery charged? Is the compact power adapter correctly con-nected to the camcorder? (A 20)Recording• Did you turn the camcorder on and correctly set it to a recordingmode? (A 37, 40) If you are recording on a memory card, is one cor-rectly inserted into the camcoder? (A 24)Playback• Did you turn the camcorder on and correctly set it to playback mode?(A 46, 50) If you are playing back recordings from a memory card, isone correctly inserted into the camcorder? (A 24) Does it containany recordings?COPY
