Trouble? 47Additional InformationAdditional InformationTrouble?If you have a problem with your camcorder, refer to this checklist. Consult your dealeror a Canon Service Center if the problem persists.Power SourceRecording/PlaybackTroubleshootingProblem Solution• Camcorder will not turn on.• The camcorder switches offby itself.• The cassette compartmentcover will not open.• The cassette compartmentstopped half way whileinserting/removing a tape.• The LCD/viewfinder switcheson and off.Battery pack is exhausted. Replace or charge the battery pack. 15Attach the battery pack correctly.Use the compact power adapter.Battery pack will not charge. Charge the battery pack in temperatures between 0 °C and40 °C (32 °F and 104 °F).–Battery packs become hot with use and may not charge. Whenthe battery pack is outside the charging temperature range, theCHG (charge) indicator will flash irregularly. The charging willstart once the battery pack temperature is below 40 °C (104 °F).–The battery pack is damaged. Use a different battery pack. –If you connect a faulty power adapter or battery pack, theCHARGE indicator flashes approx. twice per second and thecharging stops.Check that the compact power adapter is correctly connected tothe camcorder.Problem SolutionButtons will not work. Turn on the camcorder. –Load a cassette. 17Abnormal characters appear onthe screen. The camcorderdoes not operate properly.Disconnect the power source and reconnect it after a short time.If the problem still persists, disconnect all power sources(including the battery pack and the backup battery). This willreset all the camcorder's settings.–“ ” flashes on the screen. Load a cassette. 17“ ” flashes on the screen. Battery pack is exhausted. Replace or charge the battery pack. 15“ ” flashes on the screen. Condensation is detected. See reference page. 54“REMOVE THE CASSETTE”appears on the screen.Remove the cassette and reinsert it. 17Video noise appears on screen. When using the camcorder in a room where a plasma TV islocated, keep a distance between the camcorder and theplasma TV.–