Troubleshooting40TroubleshootingTroubleshootingTroubleshootingTroubleshootingTroubleshooting usually falls into one of the following categories. In this chapter you willfind the most common printing problems. Refer to the User's Guide for additionalinformation on topics not covered in this section.• "Cannot Install the Printer DriverCannot Install the Printer DriverCannot Install the Printer DriverCannot Install the Printer Driver" on page 41• "Print Quality is Poor or Contains ErrorsPrint Quality is Poor or Contains ErrorsPrint Quality is Poor or Contains ErrorsPrint Quality is Poor or Contains Errors" on page 42• "Troubleshooting Printer HardwareTroubleshooting Printer HardwareTroubleshooting Printer HardwareTroubleshooting Printer Hardware" on page 43• "Paper Does Not Feed ProperlyPaper Does Not Feed ProperlyPaper Does Not Feed ProperlyPaper Does Not Feed Properly" on page 44• "Handling Error MessagesHandling Error MessagesHandling Error MessagesHandling Error Messages" on page 45• "An Error Message Appears on the ScreenAn Error Message Appears on the ScreenAn Error Message Appears on the ScreenAn Error Message Appears on the Screen" on page 46Note If you encounter any problem during installation or operation of yourprinter, quickly scan all topics to find a resolution. If the problempersists, contact the Customer Care Center. See "Canon offers a fullCanon offers a fullCanon offers a fullCanon offers a fullrange of customer technical support optionsrange of customer technical support optionsrange of customer technical support optionsrange of customer technical support options" on page 56.When Error OccursThe BJ Status Monitor opens and displays a message. Take theappropriate action described in the message.The message may vary depending on your operating system.z When using Windows Me or Windows 98, click the GuideGuideGuideGuide tab andfollow the on-screen instructions.