Canon i475D Series Quick Start Manual

Also see for 475D - i Color Inkjet Printer: Setup instructions Printing guide Printing guide Direct Printing Guide

Contents

Canon i475D Series Quick Start Manual Manual pdf 50 page image

Troubleshooting45Cannot Install the Printer DriverProblem Possible Cause Try ThisCannot Install thePrinter DriverInstallationprocedure notfollowed correctlyFollow theEasy Setup Instructions for proper printer driver installation.If the installer was forced to terminate due to an error, remove the CD-ROM fromthe CD-ROM drive and restart your computer. Reinstall the printer driver. If thisproblem persists, contact the Customer Care Center.Other applicationsrunning in thebackgroundOther applications opened on your computer can interfere with the installationroutine. Close all open software applications before reinstalling the printer driver.Refer to theEasy Setup Instructions for installing the printer driver.Installation doesnot startautomatically whenthe CD-ROM isinserted into thedriveIf printer driver installation did not start automatically when you inserted the CD-ROM into the CD-ROM drive:1. Click StartStartStartStart and select My ComputerMy ComputerMy ComputerMy Computer.2. Double-click the CD-ROMCD-ROMCD-ROMCD-ROM icon.For non-XP Windows users, open the My ComputerMy ComputerMy ComputerMy Computer window, and then double-clickthe CD-ROMCD-ROMCD-ROMCD-ROM icon.Double-click the CD-ROMCD-ROMCD-ROMCD-ROM icon on your desktop to start installation.Installation CD-ROM not workingproperlyEnsure that there are no problems with the Setup Software & User’s Guide CD-Setup Software & User’s Guide CD-Setup Software & User’s Guide CD-Setup Software & User’s Guide CD-ROM.ROM.ROM.ROM.Use Windows Explorer to ensure that the CD-ROM can be read.Ensure that the CD-ROMCD-ROMCD-ROMCD-ROM icon is displayed on the desktop.If there is any problem with the CD-ROMCD-ROMCD-ROMCD-ROM, contact the Customer Care Center.Unable to proceedbeyond the PrinterPort ScreenReinstall the printer driverReinstall the printer driverReinstall the printer driverReinstall the printer driver1.Click CancelCancelCancelCancel.2.When the Terminate Installationscreen is displayed, click OKOKOKOK.3.Click ExitExitExitExit, then remove the CD-ROM.4.Turn the printer off.5.Restart the computer.6.Carefully follow the proceduresdescribed in theEasy SetupInstructions and reinstall the driver.