Driver Problems 5-5Troubleshooting54. Locate the USB class driver under [Universal Serial Bus controllers]. DeleteONLY the USB class driver specified for your operating system. (If the USBclass driver is displayed under [Other device], delete ONLY one of thefollowing, depending on your operating system: [USB Printing Support],[Canon MF5700 Series], or [Unknown].)For Windows 2000/XP/Server 2003, select [USB Printing Support] ➞ select[Uninstall] from the [Action] menu. For Windows 98/Me, select [CanonMF5700 Series] ➞ click [Remove].5. Close the [Control Panel] folder ➞ unplug the USB cable.6. Restart your computer.7. For instructions on installing the printer driver, see “Installing Software onYour Computer,” on p. 1-4.Strings of garbled characters are printed.Q Is the driver installed properly?A Check if the corresponding printer driver icon is displayed in the [Printers andFaxes] (Windows 98/Me/2000: [Printers]) folder. If not, install the driver. If thecorresponding printer driver icon is displayed, right-click the correspondingprinter driver icon ➞ check if [Set as Default printer] (Windows 98/Me: [Set asDefault]) is selected in the pop-up menu. For more information, see “CheckingInstallation,” on p. 1-20.IMPORTANTNever delete other devices or device drivers. Windows may not operateproperly.NOTEThe procedure for Windows XP/Server 2003 is given for the CategoryView mode.
