E-52ReferenceTroubleshootingProblem Cause Action See PageNothing comes out of theconnected headphones oramplifier speakers when I playsomething.The 1 (VOLUME) knob is set to“MIN”.Rotate the 1 (VOLUME) knob moretowards “MAX”.) E-11The UPPER 1 zone setting is INTOFF.Change the UPPER 1 zone setting to INTON. If you are using Layer and/or Split,change the setting of the zone you areusing to INT ON.) E-27The pitch of the Digital Pianois off.The Digital Piano’s key setting issomething other than 0.Change the key setting to 0, or turn DigitalPiano power off and then back on again.) E-20Digital Piano tuning is incorrect. Adjust Digital Piano tuning, or turn DigitalPiano power off and then back on again.) E-39The Coarse Tuning and/or FineTuning setting is something otherthan 0.Change the setting(s) to 0 or turn DigitalPiano power off and then back on.) E-31A non-standard temperament settingis being used.Change the temperament setting to“00:Equal”, which is the standard moderntuning.) E-39Octave shift is enabled. Change the octave shift setting to 0. ) E-30Tones and/or effects soundstrange. Turning power offand then back on again doesnot eliminate the problem.Example: Note intensity doesnot change even though I alterkey pressure.The “Backup” feature is turned on. Turn off “Backup”. Next, turn power offand then back on again.) E-40I cannot hear any chorus/reverb effect when I turn onchorus/reverb.The chorus send/reverb send settingis 0.Change the chorus send/reverb sendsetting to a greater value.) E-32I cannot play back a music filefrom an SD card.The file you are trying to play is not aformat supported by this DigitalPiano.This Digital Piano supports playback ofFormat0 or Format1 SMF files, or CM2(CASIO proprietary format) files only.Playback of WAV and MP3 files, or otherformat MIDI files is not supported.) E-41I cannot transfer data afterconnecting the Digital Pianoto a computer.— • Check to make sure that the USB cableis connected to the Digital Piano andcomputer, and that the correct device isselected with your computer’s musicsoftware.) E-49• Turn off the Digital Piano and then exitthe music software on your computer.Next, turn the Digital Piano back on andthen restart the music software on yourcomputer.I cannot store data to amemory card or load datafrom a memory card.— See “Error Messages” on page E-48. —Playback stops part waythrough while transferringsong data from my computer.Digital noise from the USB cable orpower cord caused datacommunication between yourcomputer and Digital Piano to beinterrupted.Stop song playback, disconnect the USBcable from the Digital Piano, and thenreconnect it. Next, try playing back thesong again.If this does not solve the problem, quit theMIDI software you are using, disconnectthe USB cable from the Digital Piano, andthen reconnect it. Next, restart the MIDIsoftware and then try playing back thesong again.) E-49