19 TROUBLESHOOTING GUIDETROUBLESHOOTING GUIDEProblem Possible causesCoffee does not run through. • Machine is not turned on or plugged in.• Water tank is empty.• Selector control not in position.• Coffee grind is too fine.• Too much coffee in the filter.• The fi lter is blocked (see Care and Cleaning).• Excessive tamping.Coffee runs out too quickly. • Coffee grind is too coarse.• Incorrect quantity of coffee in the filter basket.• Not firmly tamped.Coffee runs too slowly. • The water tank is empty or low.• Coffee grind is too fine.• Machine is blocked by scale build up.• Too much coffee in the filter basket.• Excessive tampingCoffee runs around the edgeof the filter holder.• Filter holder is not inserted in the brew headproperly.• There are coffee grounds affecting the sealing aroundthe filter rim.Coffee is too weak or watery. • Coffee grind is not fine enough (use coffee ground forespresso machines).• Not enough coffee in the filter.• Incorrect quantity of coffee in the filter basket.• Not firmly tamped.Coffee is cold. • Machine not preheated.• Cups not preheated.• Milk not heated enough (if making a cappuccino orlatte) refer to Milk guide.No crema. • Coffee grind is too coarse.• Not enough coffee in the filter.• Incorrect quantity of coffee.• Not firmly tamped.• Coffee is not fresh.No steam is generated. • Machine is not turned on.• Water tank is empty.• Selector control not in position.• Steam wand is blocked.Milk is not frothing. • Not enough steam.• Milk is not fresh and cold.• Incorrect technique (refer to How to texture Milk).