DARAY MAGW150 Installation Manual

Contents

DARAY MAGW150 Installation Manual Manual pdf 14 page image

Page 13 of 157. Warranty Information7.1 Returns PolicyDARAY's standard warranty is 12 months. However, this period may be extended to 5 years* free ofcharge by completing and submitting the warranty registration.For the specific warranty period for this product, please refer to the warranty symbol in the upper rightof this page.We want you to be completely satisfied with your purchase. If you need to return goods purchased fromDARAY Ltd, please read the following information carefully.The DARAY Ltd returns policy provides guidance on when you can return goods we have supplied, and whatyou can expect from us once you do. To see our detailed returns policy and procedure visitwww.daray.co.uk/returnsTYPE OF RETURN REMEDYDAMAGED GOODSGoods which are physically damaged on delivery We must be notified within 24 hours of receipt.Dead On Arrival (DOA)Goods which do not work Goods which do not work on arrival or develop a faultwithin 28 days, we will advance replace the item.GOODS DEVELOPING A FAULTGoods which have developed a fault within thewarranty period.If the fault develops after 28 days, but within the warrantyperiod, we will initiate the returns procedure.NON WARRANTYGoods which have developed a fault outside thewarranty period.If a fault develops outside the warranty period, we willinitiate the returns procedure charges may be applicable.OTHERAny situation which is not covered by any of theabove.We will always try to help, but we cannot normally offer arefund.For additional clarification, please refer to our terms and conditions at www.daray.co.uk/terms.In a small number of cases, we may determine that a replacement would not work any better than theoriginal product we supplied. In such cases we will only offer a refund rather than a replacement forqualifying returns.Replacement bulbs and spare parts ordered on our website or from supplied part codes are not eligiblefor credit. We will accept returns and exchange for the correct item.If your purchase an item incorrectly you can return it within 14 days and it can be exchanged for anotherproduct of equal or higher value, excluding transportation charges incurred. Goods and packaging must bereturned in their original condition. Under no circumstances will goods be accepted for return if they aredamaged, have been subjected to improper handling or abuse or have been used.If you send us goods that do not qualify for return, you will invalidate your claim to any refund, and youwill be obliged to compensate DARAY Ltd for the cost of return postage and any other reasonable costsincurred processing the goods. Your statutory rights are not affected.IMPORTANT!Please fill out your warranty registration online atwww.daray.co.uk/warranty or contact Daray by phone (0800 878 9864)or email support@daray.co.ukYear 1: Warranty includes parts and labour(Return to Base)Year 2-3: Parts only*UK only