DARAY SL200 Series Installation And Operating Manual

Contents

DARAY SL200 Series Installation And Operating Manual Manual pdf 27 page image

27Returns PolicyWe want you to be completely satisfied with your purchase. If you need to return goodspurchased from DARAY Ltd, please read the following information carefully.The DARAY Ltd returns policy provides guidance on when you can return goods we havesupplied, and what you can expect from us once you do. To see our detailed returns policyand procedure visit www.daray.co.uk/returnsTYPE OF RETURN REMEDYDAMAGED GOODS OR DOA*Goods which are physically damaged ondelivery, or which do not function. We must be notified within 24 hours of receipt.GOODS DEVELOPING A FAULTGoods which have developed a faultwithin the warranty period.Within 14 days of delivery we will replace the itemas DOA*.If the fault develops after 14 days, but within thewarranty period, we will initiate the returnsprocedure.NON WARRANTYGoods which have developed a faultoutside the warranty period.If a fault develops outside the warranty period, wewill initiate the returns procedure.OTHERAny situation which is not covered bythe above.We will try to help, but we cannot normally offer arefund.*DOA – dead on arrivalFor additional clarification, please refer to our terms and conditions atwww.daray.co.uk/terms.In a small number of cases, we may determine that a replacement would not work anybetter than the original product we supplied. In such cases we will only offer a refundrather than a replacement for qualifying returns.Replacement bulbs are not eligible for returns, unless they are faulty or damaged.Spare parts ordered on our website or from supplied part codes are not be eligible forcredit. We will accept returns and exchange for the correct item.If you purchase an item incorrectly you can return it within 14 days and it can be exchangedfor another product of equal or high value, excluding transportation charges incurred.If you send us goods that do not qualify for return, you will invalidate your claim to anyrefund, and you will be obliged to compensate DARAY Ltd for the cost of return postage andany other reasonable costs incurred processing the goods.Your statutory rights are not affected.IMPORTANT!Before returning your item, you must call us on 0844 375 9000