TroubleshootingOperating Instructions 610-10/630-10 - 01.0 - 01/20211242287 Error Software error • Perform reset• Performing a software update• Contact Customer Service2288 Error Software error • Perform reset• Performing a software update• Contact Customer Service2302 Error Z-axis stepper motor:• Stepper motor not movingfreely or blocked• Encoder cable not connectedor defective• Stepper motor cable notconnected or defective• Encoder defective• Stepper motor defective• Remove the cause of the stiffmovement or blockage• Check the encoder cable andreplace, if necessary• Replace the encoderIf the stepper motor is not suppliedwith current:• Check the stepper motor cableand replace, if necessary• Replace the stepper motor2303 Error Z-axis stepper motor step losses:• Stiff mechanical movement orblockage• Remove the cause of the stiffmechanical movement orblockage2321 Error Z-axis stepper motor:• Encoder plug (Sub-D, 9-pin)not connected or defective• Encoder defective• Check the connection of theencoder cable and replace,if necessary2322 Information Magnet wheel search timeout • Check connection cables• Check stepper motor for stiffmovement2330 Error Z-axis stepper motor notresponding• Performing a software update• Replace the controller2352 Error Z-axis stepper motor overcurrent • Replace the stepper motor2353 Error Excess voltage • Check the mains voltage2355 Error Z-axis stepper motor overload(I²T):• Stepper motor not movingfreely or blocked• Stepper motor defective• Controller defective• Remove the blockage or thecause of the stiff movement• Replace the stepper motor• Replace the controllerCode Type Possible causes Remedial action