DW DWC-MPTZ5X Manual

Before sending your camera for repair, check the following or contact your technical specialist.I c a n ’ t f i n d m y M E G A P I X c a m e r a o n t h e I P F i n d e r s o f t w a r e . Is the PoE cable connected properly?Make sure cable is tightly connected at both ends. It should make a “click” sound when connected properly.Make sure cable is intact and there are no cuts or exposed wires. If Yes, are the camera’s LED lights turned on and blinking?The camera’s LED lights indicate that the camera is powered on. Blinking LED lights indicate that the camerahas finished booting up and is transmitting data. If Yes, is the internet working properly?Make sure you can connect to the internet with other devices on the network (ex. Your Computer). Your internetcould be temporarily down. If Yes, if using a power adaptor, does it meet camera’s power requirements?Power Requirements: DC12V (5.16W, 430mA), PoE Ports (Class 3) If Yes, if using PoE Switch, is it connected to a proper internet outlet and operating properly?Make sure the PoE Switch is connected to a router/modem and the ports that have devices connected to themhave a green LED on. If Yes, is the computer on the same network as the MEGAPIX camera?Camera and computer should be connected to the same router. Contact your network administrator if you havemore than one network available. If Yes, try pinging the IP camera’s default IP address 192.168.1.123From your desktop, go to Start > Programs > Accessories > Command Prompt. Type “ping 192.168.1.123” andpress Enter. If you get the message “Request timed out,” camera is not connected. Camera is connected if youget data. If Yes, try connecting the camera to a different port in the PoE Switch.That specific Switch Port may be damaged or currently not working properly. If Yes, try resetting the camera to default settings.Press the 2 buttons in the back together and hold for 5 seconds. The camera will return to factory default withdefault IP address 192.168.1.123. If your network supports DHCP, the camera will be found using the IP Findersoftware with an IP address that matches your network’s requirements.TROUBLESHOOTING6 9