Problem Symptoms and Measures SiBE12-817192 Service Diagnosis2. Problem Symptoms and MeasuresProblem Symptom Check Item Details of Measure PageNo.to bereferredNone of the units operates. Check the power supply. Check to make sure that the rated voltage issupplied. —Check the type of the indoor units. Check to make sure that the indoor unit type iscompatible with the outdoor unit. —Check the outdoor air temperature. Heating operation cannot be used when theoutdoor air temperature is 15.5°C or higher(only for heat pump model), and coolingoperation cannot be used when the outdoor airtemperature is below –10 °C—Diagnosis with indoor unit LEDindication — 198Diagnosis with outdoor unit LEDindication — 199Check the remote controlleraddresses. Check to make sure that address settings forthe remote controller and indoor unit arecorrect.—Operation sometimesstops. Check the power supply. A power failure of 2 to 10 cycles can stop airconditioner operation. (Operation lamp OFF) —Check the outdoor air temperature. Heating operation cannot be used when theoutdoor air temperature is 15.5°C or higher(only for heat pump model), and coolingoperation cannot be used when the outdoor airtemperature is below –10°C—Diagnosis with indoor unit LEDindication — 198Diagnosis with outdoor unit LEDindication — 199Some indoor units do notoperate. Check the type of the indoor units. Check to make sure that the indoor unit type iscompatible with the outdoor unit. —Diagnosis with indoor unit LEDindication — 198Diagnosis with outdoor unit LEDindication — 199Equipment operates butdoes not cool, or does notheat (only for heat pumpmodel).Check for wiring and piping errors inthe indoor and outdoor unitsconnection wires and pipes.Conduct the wiring/piping error check describedon the product diagnosis nameplate. —Check for thermistor detection errors. Check to make sure that the main unit’sthermistor has not dismounted from the pipeholder.—Check for faulty operation of theelectronic expansion valve. Set the units to cooling operation, and comparethe temperatures of the liquid side connectionpipes of the connection section among rooms tocheck the opening and closing operation of theelectronic expansion valves of the individualunits.—Diagnosis with indoor unit LEDindication — 198Diagnosis with outdoor unit LEDindication — 199Diagnosis by service port pressureand operating current Check for insufficient gas. 245Large operating noise andvibrations Check the output voltage of thepower transistor. — 246Check the power transistor. — —Check the installation condition. Check to make sure that the required spacesfor installation (specified in the EngineeringData Book, etc.) are provided.—
