Daktronics FB-2025 Display Manual

Also see for BA-1518: Service manual Installation manual Service manual Installation manual Installation manual

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Daktronics FB-2025 Display Manual Manual pdf 55 page image

Daktronics Exchange and Repair & Return Programs 49Section 7: Daktronics Exchange and Repair &Return Programs7.1 Exchange ProgramThe Daktronics Exchange Program is a service for quickly replacing key components in needof repair. If a component fails, Daktronics sends a replacement part to the customer who, inturn, returns the failed component to Daktronics. This decreases equipment downtime.Customers who follow the program guidelines explained below will receive this service.Before Contacting DaktronicsIdentify these important numbers:Display Serial Number: _________________________________________________________Display Model Number: _________________________________________________________Job/Contract Number: __________________________________________________________Date Installed: _________________________________________________________________Daktronics Customer ID Number: ________________________________________________To participate in the Exchange Program, follow these steps:1. Call Daktronics Customer Service.Market Description Customer Service NumberSchools (including community/junior colleges), religiousorganizations, municipal clubs and community centers 877-605-1115Universities and professional sporting events, live eventsfor auditoriums and arenas 866-343-60182. When the exchange part is received, mail the old part to Daktronics.If the replacement part fixes the problem, send in the problem part being replaced.a. Package the old part in the same shipping materials in which the replacementpart arrived.b. Fill out and attach the enclosed UPS shipping document.c. Ship the part to Daktronics.3. The defective or unused parts must be returned to Daktronics within 5 weeks ofinitial order shipment.If any part is not returned within five (5) weeks, a non-refundable invoice will bepresented to the customer for the costs of replenishing the exchange parts inventorywith a new part.Daktronics reserves the right to refuse parts that have been damaged due to acts ofnature or causes other than normal wear and tear.