Dantherm Cooling HEXFLOW PINNACLE Series Product Information Manual
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Page 14 of 1410. RETURN MATERIAL AUTHORIZATION PROCEDUREIn the unlikely event of unit failure the following return procedure shall be adopted.All product returns require a Return Material Authorization number regardless of reason.The customer is required to contact the Quality Department at Dantherm, Inc. in Spartanburg, SC at +1864 595 9800 to obtain an RMA number.The following information must be provided prior to a RMA number being issued: Dantherm, Inc. part number(s) of product to be returned. Dantherm, Inc. serial number(s) of product to be returned. Number of units requested to be returned. Reason for return. Contact name, phone and fax number. Date of product receipt. Invoice number and purchase order number covering the unit(s).The customer is responsible for suitably packaging the unit(s) securely, ideally in the original packaging,marking all cartons with the RMA number and shipping them prepaid to the designated site specified byDantherm, Inc.IN NO EVENT SHALL DANTHERM, INC. ACCEPT ANY SHIPMENT WHICH DOES NOTCOMPLY WITH THE ABOVE PROCEDURES.REMOVE THE EMERGENCY HOSE AND ADAPTER FROM THE BOTTOM OF THE UNITSPRIOR TO DISMANTLING THE AIR CONDITIONER AND RESTING IT ON THE GROUND.Dantherm Cooling , Inc. Heat Exchanger Operating & Maintenance ManualHexFlow Pinnacle Series Product Information Manual |
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