DataCard Sp35 Installation Manual

Also see for Datacard SP35: Printer guide Printer guide Supplementary guide Quick install guide

Contents

DataCard Sp35 Installation Manual Manual pdf 124 page image

5SP Series Production e-GuideResponding to messagesThe printer and driver generate a message on the PC when a card cannot be processed. Usually, the message isdisplayed on the PC.1 When a message is displayed on the PC, follow the suggested action. Click the Help button to see likely causesand possible solutions.2 When the printer status light blinks amber, it is safe to open the printer to fix any problems.3 Fix the problem, then close the printer cover and press to latch it.4 The message box might disappear on its own or you might need to click a button.Buttons on the message box can be:Retry: Clears the card. The driver sends the card or cards to the printer again. If the problem is fixed, normaloperation resumes.Cancel: Clears the card. The driver does not send the card again. If the problem is fixed, normal operationresumes.OK: Used for a message that occurs when no card was being printed, a status message, or an equipmentfailure message. If the problem is corrected, normal operation resumes. (Power the printer off and on ifoperation does not resume.)The printer might eject any cards in the printer.Message Tips• If the message box disappears automatically, you might need to return to the ID software to send the card toprint again.• If the printer beeps and the status light blinks amber but no message appears on the PC, try:— If you printed a test card and the printer beeps but no message appears on the PC, use a card with amagnetic stripe and make sure the stripe is oriented correctly.— Restart Windows to fix the problem.• If a message appears repeatedly and you cannot reliably fix it, the printer might need service. Record themessage and message number, the printer serial number, and the driver and firmware versions (see the PrinterToolbox). Call your service provider.• On the SP35 and SP55 printer, rejected cards are placed in the output hopper.On the SP75, rejected cards are placed in the reject bin.