Dataman Dataman-40Pro User Manual
Also see for Dataman-40Pro: User manual
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Contents
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AppendixAppendix A - Device ProblemReport formVisit please the www.dataman.com site and use the Problem Report form (Support section), ifoccurred any problem during work with programmable device and Dataman programmers. If youhaven't access to Internet, please make a copy of this page to A4.DEVICE PROBLEM REPORTSubject(title of problem):_________________________________ Date:_____________CustomerCustomer, name:___________________________Address:__________________________________Contact person and e-mail:____________________Distributor, name:_______________Date of purchasing:______________Date of sending registration card:______Information about product.Programmer (type/modification):___________________Serial number: ___________________Mains supply voltage:_____ VVersion of control program PG4UW:____________Configuration (modules, converters): _______________________________________________Power supply unit: From delivery Other (output V and A): ___________Information about PC, to which is the programmer is attached.Manufacturer/Type:_________________________________ Desktop NotebookProcessor, speed:_______________Operating system and version:_____Memory/free memory:____________LPT port location: motherboard ISA card PCI cardLPT port type: standard ECP/EPP 1284LPT port setting: SPP BIDIR EPP ECPInformation about device with which you have the problem.Device type (full name, prefix/suffix including):________Vendor/logo:__________________________Package (DIL40, PLCC44, SOIC20, ...):____________Package type: plastic ceramic ceramic/windowedAll designation on the top _________________and on the bottom side of device___________Precedence rating: in __ days in __ weeks in __ monthsHow often you work with this devices: still Y/N sometimes Y/N one-shot Y/NNumber of programmed device: approx. ___ pcs per year.Samples are available? Yes (I'm sending it/attached) Yes NoFurther questions.• Did you have installed latest version of control program? Yes No• Did you know thoroughly the features and correct behavior of programmerand programmed device? Yes No• Is the socket of programmer or adapter free from dust and isn't out of life? Yes No• Is the device with problem new or used? New Used• Is the error reported for all of the tested devices? Yes No I have only one device• Is the error reported for devices with other date code? Yes No I have only one batch• During which procedure is an error reported? Read Program ID_check Insertion test• Is the programmer successful in case of other types of devices? Yes No• Does the error occur always or randomly? AlwaysRandomly• Does programmer work well with other PCs? Yes No Not tested• What is the results of programmer selftest (if available)? OK ErrorPlease list the step-by-step description of all activities that invokes a problem. Please make your problemdescription as specific as possible - you can increase speed and chance to resolve a problem. Please mentionany step that is known to cause the problem or any step that may prevent the problem. Please copy all errorreports too - full content of LOG window is preferable. We recommended use command Diagnostics/ Creatediagnostic report. Your comments and descriptions of expectations are welcomed. It's best, if you can send usthe actual device with which the problem occurs. Use a separate sheet if necessary.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Note:• if you haven't installed the latest version of control program, you can get it from www.dataman.com page(Download section). It is very important to have latest version of software, because:• it is possible the problem you have is already solved by software update• we don't save older version of software. If ask you to "please perform next steps ...", your version ofsoftware may not behave in the same way as the latest one as used by us.• in the case of sending samples, please attach to the package this declaration for customs: "Free sample(s),not for commercial sale. Value for customs purposes only: $10US"97 |
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