2115 PROBLEMS THAT CAN BE RESOLVED BEFORE CALLING THE SERVICE CENTERIf the appliance is not working, the causes of the malfunction can be identified and resolved by referring tochapter 14. If, on the other hand, no message is displayed, run the following checks before calling the ser-vice center.PROBLEM CAUSE SOLUTIONThe coffee is not hot • The cups have not been preheated.• The infuser is too cold• Heat the cups by rinsing them in hot water or leaving themfor at least 20 minutes on the cup warmer tray on the lid(see note 3, chapter 5).• Heat the infuser by pressing the button beforemaking the coffee (fig. 12, see note 3, chapter 5).The coffee is not creamyenough• The coffee is ground too coarsely• Wrong type of coffee is being used.• Turn the grinding regulator one click counter-clockwise(see chapter 7).• Use a type of coffee for espresso coffee makers.The coffee runs out tooslowly.• The coffee is ground too finely. • Turn the grinding regulator one click counter-clockwise(see chapter 7).The coffee runs out tooquickly.• The coffee is ground too coarsely. • Turn the grinding regulator one click counter-clockwise(see chapter 7).The coffee does not comeout of one of the spouts.• The spout holes are blocked. • Scrape off the dry coffee residues with a needle (fig. 24).When the steam knob isturned, no steam comes outof the cappuccino frother• The holes in the cappuccino frother andsteam nozzle are clogged.• Clean the holes in the cappuccino frother and the steamnozzle (see paragraph 10 - fig. 23).When the , or, button is pressed, theappliance does not deli-ver coffee, but only water.• The ground coffee may be blocked inthe funnel.• Remove the ground coffee inside the funnel using a knife(see chapter 8 - note 5). Then clean the infuser and theinside of the appliance (see description in chapter 11.2)When the buttonis pressed, the appliancedoes not turn on.• The appliance is not plugged in. • Check that the power cable is plugged into the outletThe infuser cannot beremoved for cleaning.• The appliance is on. The infuser canonly be removed if the appliance is off.• Turn the appliance off and remove the infuser (see chapter11.2). IMPORTANT: the infuser can only be removed ifthe appliance is off. Attempting to remove the infuserwhen the appliance is on may cause serious damage.