Troubleshooting 299Wrinkled/Stained paperAction Yes No1 Verify that the correct print media is beingused. See "Supported Paper Sizes" on page 162and "Print Media Guidelines" on page 155. Ifnot, use the print media recommended for theprinter.Is the problem recovered?The task iscomplete.If printing onan envelope, goto action 2.If printing onprint mediaother thanenvelopes,contact Dell.2 Check the crease. Is the crease within 30 mm ofthe four edges of the envelope?This type ofcrease isconsiderednormal. Yourprinter is not atfault.If the envelopeis 220 mm orlonger (C5 orEnvelope#10),go to action 3a.If the envelopeis shorter than220 mm(Monarch orDL), go toaction 3b.3a Does the envelope have a flap on the long edge? The envelope isEnvelope#10.Go to 4b.The envelopeis C5. Go toaction 4a.
