Misfeed jam2 Do you have a spare PHD unit? Go to action 3a. Go to action3b.3aReplace the PHD unit if you have a spare unit.1. Replace the PHD unit. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit".2. On the Registration Adjustment page, click the Color Regi Chart button.The Color Regi Configuration Chart is printed.Is the problem resolved?The task iscomplete.ContactDell.3bPrint the Color Regi Configuration Chart and manually correct the color registration.1. On the Registration Adjustment page, click the Color Regi Chart button.The Color Regi Configuration Chart is printed.2. Identify the offset values from the chart and and enter them in Color Registration Adjustment 1 (Lateral) andColor Registration Adjustment 2 (Process). See "Adjusting Color Registration" for details.3. Click the Apply New Settings button.4. Click the Color Regi Chart button to print the Color Regi Configuration Chart again.Is the problem resolved?The task iscomplete.ContactDell.Action Yes No1Ensure that the tray 1 is properly inserted.Is the problem resolved?The task iscomplete.Proceed to the action corresponding to the type of theprint media being used:l Thick - 2al Thin - 2bl Coated - 2cl Envelope - 2dIf performing manual duplex printing, go to action 2e.If using paper other than the above or if not performingmanual duplex printing, go to action 2f.2aUse Thick paper that is 216 gsm or less.Is the problem resolved?The task iscomplete. Go to action 3a.2bUse Thin paper that is 216 gsm or less.Is the problem resolved?The task iscomplete. Go to action 3a.2cLoad Coated paper one sheet at a time.Is the problem resolved?The task iscomplete. Go to action 3b.2dEnsure that the envelope is properly loaded in the tray 1 or single sheetfeeder as instructed in "Loading Envelopes" or "Loading an Envelope".Is the problem resolved?The task iscomplete. Go to action 3c.2eEnsure that the print media is not curled.Is the problem resolved?The task iscomplete. Go to action 3a.2f Is the print media damp? Go to action3d. Go to action 3a.3aFan the print media.Is the problem resolved?The task iscomplete. Go to action 3b.3bWipe the retard roller in the tray 1 with a cloth moistened with water.Is the problem resolved?The task iscomplete. Go to action 4b.3cIf the envelope is deformed, correct it or use another envelope.Is the problem resolved?The task iscomplete. Go to action 3a.3dTurn over the print media.Is the problem resolved?The task iscomplete. Go to action 4a.4aUse print media that is not damp.Is the problem resolved?The task iscomplete. Go to action 3a.4bReplace the PHD unit if you have a spare unit.Is the problem resolved?The task iscomplete. Contact Dell.
