Dell D620/D820 - LATITUDE PRECISION M65 User Manual

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Dell D620/D820 - LATITUDE PRECISION M65 User Manual Manual pdf 36 page image

Back to Contents PageGetting HelpDell™ Latitude™ D620 User's GuideObtaining AssistanceProblems With Your OrderProduct InformationReturning Items for Warranty Repair or CreditBefore You CallContacting DellObtaining Assistance1. Complete the procedures in Troubleshooting.2. Run the Dell Diagnostics.3. Make a copy of the Diagnostics Checklist and fill it out.4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.5. If the preceding steps have not resolved the problem, contact Dell (see Contacting Dell).NOTE: Call support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures.NOTE: Dell's Express Service Code system may not be available in all countries.When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you donot have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.For instructions on using the support service, see "Support Service."NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information onavailability.Online ServicesYou can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to accesshelp tools and information.You can contact Dell electronically using the following addresses:l World Wide Webwww.dell.com/www.dell.com/ap/ (Asian/Pacific countries only)www.dell.com/jp (Japan only)www.euro.dell.com (Europe only)www.dell.com/la/ (Latin American countries)www.dell.ca (Canada only)l Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user: anonymous, and use your e-mail address as your password.l Electronic Support Servicemobile_support@us.dell.comsupport@us.dell.comapsupport@dell.com (Asian/Pacific countries only)CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.