Dell D620/D820 - LATITUDE PRECISION M65 User Manual

Also see for D620 - Latitude Laptop Computer System Core Duo Processor Wireless XP Pro: Quick reference guide User manual Quick reference guide Instructions for use Quick reference guide

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Dell D620/D820 - LATITUDE PRECISION M65 User Manual Manual pdf 80 page image

Back to Contents PageTroubleshootingDell™ Latitude™ D620 User's GuideDell Technical Update ServiceThe Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can becustomized for content, format, and how frequently you receive notifications.To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.Dell DiagnosticsWhen to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in Lockups and Software Problems and run the Dell Diagnostics before you contact Dell fortechnical assistance.It is recommended that you print these procedures before you begin.Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).Starting the Dell Diagnostics From Your Hard DriveThe Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.1. Shut down the computer.2. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.3. Connect the computer to an electrical outlet.4. Diagnostics can be invoked one of two ways:l Turn on the computer. When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press .l Press and hold the key while powering the computer on.The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.Dell Technical Update Service Network ProblemsDell Diagnostics PC Card or ExpressCard ProblemsDell Support Utility Power ProblemsDrive Problems Printer ProblemsE-Mail, Modem, and Internet Problems Scanner ProblemsError Messages Sound and Speaker ProblemsKeyboard Problems Touch Pad or Mouse ProblemsLockups and Software Problems Video and Display ProblemsMemory ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.NOTICE: The Dell Diagnostics works only on Dell™ computers.NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.NOTE: If your computer cannot display a screen image, contact Dell (See Contacting Dell).NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shutdown your computer and try again.NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities CD.