Solving Problems 19Solving ProblemsTroubleshooting TipsFollow these tips when you troubleshoot your computer:• If you added or removed a part before the problem started, review the installation procedures andensure that the part is correctly installed.• If a peripheral device does not work, ensure that the device is properly connected.• If an error message appears on the screen, write down the exact message. This message may helptechnical support personnel diagnose and fix the problem(s).• If an error message occurs in a program, see the program’s documentation.Battery ProblemsCAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the batteryonly with the same or equivalent type recommended by the manufacturer. Discard used batteries accordingto the manufacturer's instructions.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located inthe Product Information Guide.Drive ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions located inthe Product Information Guide.R E P L A C E T H E B A T T E R Y — If you have to repeatedly reset time and date information after turning onthe computer, or if an incorrect time or date displays during start-up, replace the battery (see page 77).If the battery still does not work properly, contact Dell (see page 94).EN S U R E T H A T MI C R O S O F T ® WI N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button andclick My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with yourantivirus software to check for and remove viruses. Viruses can sometimes prevent Windows fromrecognizing the drive.