Solving Problems 35DVD drive problemsHINT: Because ofdifferent regionsworldwide and differentdisc formats, not all DVDtitles work in all DVDdrives.Hard drive problemsE-Mail, Modem, and Internet Problems HINT: Connect themodem to an analogtelephone jack only. Themodem does not operatewhile it is connected to adigital telephone network.T E S T T H E D R I V E W I T H A N O T H E R DVD — Insert another DVD toeliminate the possibility that the original DVD is defective.E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Click the Startbutton and click My Computer. If the DVD drive is not listed, perform a full scanwith your antivirus software to check for and remove viruses. Viruses cansometimes prevent Windows from recognizing the drive.C L E A N T H E D I S C — See the Tell Me How help file for instructions oncleaning your DVDs. To access help files, see page 32.C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 58.R U N C H E C K D I S K —1 Click the Start button and click My Computer.2 Right-click the drive letter (local disk) that you want to scan for errors, andthen click Properties.3 Click the Tools tab.4 Under Error-checking, click Check Now.5 Click Start.C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N — Verify that the telephoneline is connected to the jack on the modem. (The jack has either a green label ora connector-shaped icon next to it.) Ensure that you hear a click when you insertthe telephone line connector into the modem.C H E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from themodem and connect it to a telephone. Listen for a dial tone.