Solving Problems 39A program crashes repeatedlyHINT: Software usuallyincludes installationinstructions in itsdocumentation or on afloppy disk or CD.A program is designed for an earlier Windows operating systemA solid blue screen appearsOther software problemsC H E C K T H E S O F T W A R E D O C U M E N T A T I O N — Many softwaremanufacturers maintain websites with information that may help you solve theproblem. Ensure that you properly installed and configured the program. Ifnecessary, uninstall and then reinstall the program.R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D —Windows XP provides a Program Compatibility Wizard that configures aprogram so it runs in an environment similar to non-Windows XP operatingsystem environments.1 Click the Start button, point to All Programs→ Accessories, and then clickProgram Compatibility Wizard.2 In the welcome screen, click Next.3 Follow the instructions on the screen.T U R N T H E C O M P U T E R O F F — If the computer does not respond to akeystroke or a proper shutdown, press the power button for at least 8 to 10seconds until the computer turns off. Press the power button again to restart thecomputer. The chkdsk program automatically runs during the start-up process.Follow the instructions on the screen.C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R EM A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O NB A C K U P Y O U R F I L E S I M M E D I A T E L Y — If your computer has a CD-RWdrive or a zip drive installed, see the drive’s documentation for instructions.
